Ambition
At Siam City Cement Group, we are committed to building long-term, sustainable partnerships with our customers. We believe that business success is achieved not merely through transactions, but through growing together on shared goals for environmental and social responsibility.
The Group strives to deeply understand customer needs, deliver sustainable and innovative solutions, and communicate with transparency and sincerity. These efforts form the foundation for strong, trusted collaborations that create shared value and long-term sustainability.
Empowering Customers through Expert Support
The Group’s responsibility goes beyond offering innovative products. We are committed to supporting customers in maximizing the benefits of our solutions through the technical consulting team of Siam City Cement. The team provides specialized advisory services ranging from product recommendations to construction-specific problem solving, including on-site support and sustainability consulting.
The Group focuses on helping customers achieve optimal efficiency, cost savings, and compliance with sustainability standards. We are also committed to continuously enhancing the customer experience and meeting customer expectations. This is achieved not only through the expertise of our technical consulting team, but also through our comprehensive customer service center, which provides end-to-end support across all customer touchpoints. This integrated service approach ensures smooth engagement and reflects our strong commitment to customer satisfaction.
Customer Satisfaction and Net Promoter Score
| Performance | Target | ||
|---|---|---|---|
| 2023 | 2024 | 2024 | |
| Customer Satisfaction (%) | 75 | 86.7 | 80 |
| Net Promoter Score (%) | 93.7 | 90 | |
Both scores were above set targets and showcase the Group Companies in Thailand’s dedication to provide exceptional service.
Standing Together: Compassion and Support in Times of Crisis
During times of crisis, the Group stands firmly alongside our customers, employees, and communities. In response to recent flooding in Thailand, Vietnam, and Bangladesh, the Group acted swiftly to provide essential food and relief supplies to affected communities.
In Thailand, the Group collaborated with our partners, Rattanamongkol Bang Pa-in Transport Co., Ltd. and Watcharatrup Petroleum Co., Ltd., to donate food and essential items, which were distributed through local government agencies to ensure timely and effective assistance.
In INSEE Bangladesh, the Group distributed relief supplies to affected communities, while employees and their families voluntarily donated one day’s salary to support the initiative. In INSEE Vietnam, internal donations were allocated to assist those impacted by storms and flooding.
Standing together with unity, compassion, and mutual care reflects the powerful spirit of humanity and solidarity. When individual strengths come together, they form a strong foundation for the Group and demonstrate that heartfelt collaboration can inspire meaningful and lasting change beyond what is possible alone.